I have had a couple of phone calls about this. The user already has a proper HD TNT or Fransat receiver and card, but is receiving the onscreen message ” please update your receiver to an  HD model, to continue viewing after the 25th April ”

This is possibly because the new receiver was installed with the SD Fransat or SD TNT bouquet of channels. If you have ever installed one, it is the very last option to choose, before it starts working properly. It is easy to overlook and there is no way to tell which bouquet has been used, after the installation is complete, as up to the 25th April, the channels worked as  normal.

The solution is fairly simple, to reinstall completely. Choose “factory reset” or ” first time install” option in the SYSTEM menu ( these are fairly similar on both TNT and Fransat , throughout the different makes and models that are available. It will then show the first time installation menu, where you can choose install language, tuning……….. right through to the bouquet choice.

It looks like the software now takes care of the correct choice, I installed a Fransat box yesterday 29th April and this last choice no longer has to be made, the box automatically chose HD without any input from me