Humax TN5000 TNT problem solved

This ONLY applies to customers having the popular TNT Humax model, TN5000HD.

 

 

Usually TNT boxes are updated over the satellite without issue, but this time the changes to the card required the Humax team to prepare a special update. The following message on their site explains…

 

 

Chère cliente, Cher client,
Suite à une mise à jour vous avez perdu les signaux de votre décodeur TN5000HD. Afin de pouvoir récupérer la personnalisation et par conséquent les signaux, merci d’allumer décodeur et téléviseur, et rester sur la chaine 7 ARTE durant 30 minutes.
Merci de nous excuser pour la gêne occasionnée.

 

on the website: https://fr.humaxdigital.com/

 

Which translates as follows:

Dear Client

Following an update, you have lost signal to your TN5000HD. In order to retrieve the settings and therefore the signal, please switch on the receiver and the tv, and leave it on channel 7 Arte for 30 minutes

 

My  thanks to Benoit for finding this and letting me know.

 

RECENT CHANNEL UPDATE PROBLEM

 

In June or July 2019 an update left some Humax receivers with incomplete channel lists, mainly TF1 is the channel affected,  to correct this go through the transponder list and update the main 2 frequencies

 

11856  and 12404

 

they need to be symbol rate 29700, S2 ( HD ) modulation 8PSK FEC 2/3

 

Once corrected do a  retune ( Manual ) and your list should be returned to normal. 

 

You can also update the BAT transponders in the system  menu – same outcome.